فصل ثاني -أول ثانوي - ضيافة
Reception Operations at Hospitality Front Desks: Guest Service & Efficiency
Learn the fundamentals of guest reception, appointment management, and efficient service at hospitality front desks.
Publication Date
Nov 25, 2025
Non-Mandatory Path
6
Subscriber
This course equips front desk staff in hospitality with essential and advanced skills to deliver an outstanding guest experience from check-in to check-out. Topics include welcoming guests, check-in/check-out procedures, handling requests and needs, using PMS software, applying safety and privacy protocols, and effective communication with other departments. It includes practical applications and real-world exercises to boost professional performance.
Training Path Topics
What Will You Gain?
- Customer service skills
- Effective communication
- Multitasking abilities
- Problem solving and complaint handling
- Proficiency with PMS software and front desk tools
- Cultural awareness and professionalism
Training Path Objectives
- Understand front desk roles and responsibilities
- Apply correct reception procedures and check-in/check-out
- Manage guest requests professionally
- Utilize PMS software and document transactions
- Adhere to privacy and safety protocols
Training path presenter
ابراهيم غنيم
الاستاذ ابراهيم غنيم حاصل على بكالوريوس إدارة الفنادق من كلية عمون الجامعية التطبيقية عام قمت بالعمل في فندق روتانا أرجان لمدة 3سنوات ولدي خبرة في مجال التعليم 4 سنوات وقمت بتدريس نظام البيتك من أول صدوره في الأردن
بتقدر تتواصل معي على الواتس
0799615787
Reviews 0
Number of Sections
6
Duration
0 Hours
Price
20 JOD