الفصل الثالث - أول ثانوي - تكنولوجبا المعلومات
IT Help Desk and Technical Support Services
Learn IT support fundamentals and how to deliver high-quality technical help desk services.
Publication Date
Jun 15, 2025
Non-Mandatory Path
36
Subscriber
This course provides learners with a comprehensive understanding of IT help desk services, including issue diagnosis, ticket management, delivering technical solutions, and effective user communication. You will learn best practices in incident handling, service management, and quality standards, and how to ensure user satisfaction through timely, reliable support.
Training Path Topics
What Will You Gain?
- Diagnose technical issues and provide solutions
- Use ticketing systems and incident management
- Communicate with users and build relationships
- Knowledge management and documentation
- Remote and on-site support techniques
Training Path Objectives
- Understand the roles and frameworks of IT help desk
- Learn how to diagnose issues and set priorities
- Master ticket management and customer service
- Apply best practices in technical support delivery
- Enhance communication and documentation skills
Training path presenter
Rawan AL-Rawwad
مدقق ومقيم معتمد في برنامج BTEC مهندسة كهرباء والكترونيات
Reviews 0
Number of Sections
15
Duration
0 Hours
Price
50 JOD