الفصل الثالث - أول ثانوي - تكنولوجبا المعلومات
IT Help Desk and Technical Support Services
Information
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Number of Sections :
38
Duration :
3 Hour / 24 Minutes
Level :
Advanced
Price
50 JOD
Training Path Description
Learn IT support fundamentals and how to deliver high-quality technical help desk services.
This course provides learners with a comprehensive understanding of IT help desk services, including issue diagnosis, ticket management, delivering technical solutions, and effective user communication. You will learn best practices in incident handling, service management, and quality standards, and how to ensure user satisfaction through timely, reliable support.
Accredited certificate
Get an accredited attendance certificate for the training
What Will You Gain?
Skills related to the course
- Diagnose technical issues and provide solutions
- Use ticketing systems and incident management
- Communicate with users and build relationships
- Knowledge management and documentation
- Remote and on-site support techniques
Training Path Objectives
- Understand the roles and frameworks of IT help desk
- Learn how to diagnose issues and set priorities
- Master ticket management and customer service
- Apply best practices in technical support delivery
- Enhance communication and documentation skills
Diagnose and resolve common IT issues quickly
Ticket management and incident tracking
Effective user communication and relationship building
IT service management fundamentals
Support tools and professional communication